“ Came here today with friends on a Sunday afternoon lunch after church! Customer service was a 10/10. I had just downloaded and created an account with Shake Shack that came with a 20% discount on any purchase, however it did not provide a code so I could not apply it in kiosk or by ordering in the app. So I lined up and brought this issue up with the cashier. He immediately apologized for this issue and get the manager to help. They ended up giving us 20% off no questions asked! I really appreciate them being so accommodating and respectful. Food was decent (7.4/10), definitely above average. I think you can taste the higher quality of ingredients especially in the buns and how the pattys are cooked (very juicy!) . My only complaint is the chicken sandwich I found a bit dry and lacked sauce. If you're like me and prefer eating chicken sandwiches that have some flavor like with chick fil a sauce or well marinated/juicy on inside their chicken sandwiches probably won't meet your expectations. Curly fries were great too, came crispy and warm, I def prefer their fries over in and out. Would I pick their burgers over in and out? Probably not...the price + quality at in and out is definitely more superior. Ambiance/environment (7/10) Taking into account that it's Sunday afternoon and that this place is located in Hollywood, it can feel a bit crowded and inconvenient, but it's clean inside and lots of seats, great lighting. Just expect it difficult to find parking around this area without having to pay. Thankfully we came on Sunday so parking is free for parking meter spots. Overall if you're in the area and craving burgers to eat with friends, this is a good place to go without having to break the bank that much. I do recommend downloading the app for any deals. ( I was able to get the Chicken Shack meal only for $10 this weekend!) ”

“ This place is a short walk from The Hollywood Pantages Theater and open till 11:00pm. Our show ended just before 10:30p and we walked on over and beat the crowd. There were 3 of us and one of my group members gor a table for us while we placed our order. It was our first time at any Shake Shack. We ordered an Shake Shack burger, a Shroom Burger, bacon cheese fries, and a strawberry Shake. Serbice was pretty quick and friendly (thank you). The food was delicious and we were happy. The place got packed and was about average noise. Not too outrageously loud but then we were hungry and enjoying our meal and talking about the wonderful play we had just seen. ”

“ This location was my first experience with a Shake Shack. And I really loved it back then. (8 years ago) Recently went to a location closer to my home, and wasn't overly satisfied. Had tickets to Wicked and thought oh let's go to Shake Shack. This location was BUSY. The staff was very great. Such efficiency. The place was clean and well laid out. I only got the fries, no salt..... which I think are fabulous. I got a single patty (nothing else) and a side of pickles. Shake Shack pickles are the best pickles from a burger place I've ever had. They are thick cut, crunchy and just the right flavor. In my review of the Westlake location the fries and pickles were the only thing that was good. I was really disappointed in the burger. Tonight the patty here was flavorful and juicy. Unlike the one in Westlake. The way I ordered it tonight was just what I needed and totally hit the spot. I still need to try the shakes though... haha. ”

“ Inside the restaurant is pretty spacious you can eat outside or inside. There's a touch screen kiosk if you want to order your food there or the main counter. Shake Shack delivers on flavor, especially with their Truffle Burger and classic Cheeseburger, but it does come with a hefty price tag. The service was great and the staff are friendly. The Truffle Burger is a standout--rich, savory, and perfectly indulgent with the truffle sauce adding a luxurious touch to every bite. The classic Cheeseburger is everything you'd hope for: juicy, flavorful, and topped with fresh ingredients that elevate a simple burger to something truly satisfying. Their crinkle-cut fries are crispy and golden, the perfect complement to the burgers. And let's not forget the drinks--their hand-spun shakes and refreshing lemonades round out the meal beautifully. That said, the portions are on the smaller side, especially considering the price. While the taste is undeniably great, it's hard not to feel like you're paying a premium for what you get. Still, the quality and flavor keep me coming back, making Shake Shack a treat worth indulging in every now and then. ”

“ i stopped in with my partner after a viewing of wicked at the pantages. it was quite busy but our food still came out super fast. most of the orders are placed at three self serve kiosks at the front, which is great if you're not looking to talk to a clerk. i got a text message when my food was ready and i was able to pick it up at the counter. i had the cheese fries and the chicken sandwich. my partner had the chicken bites and their chocolate holiday shake. the chicken was delicious and of great quality. the breading was light and crunchy and packed a ton of flavor. the cheese fries were fine, i'd probably order the cheese in the side given how fast it cooled down and soggified so quick. otherwise, great spot for a bite to eat! ”

“ Stopped at Shake Shack before heading over to the Pantages to watch Wicked. It was a busy night and most tables were being occupied. We used the self service machine to order. There was a worker taking orders and calling people in line for self service just to help move the line. The food came out with good time especially for how busy they were. The food was good and made exactly how we ordered. ”

“ Shake shack here is always busy as expected due to its location. They have self checkouts which are super convenient. The staff is really helpful and friendly and will always treat you w respect. The inside seating is pretty tight but there's lots of room outside which is nice. Overall great spot and really yummy food ”

“ We came here before going to the Pantages for a play, as it's a short walk to the theater and we've eaten at other ones previously. This is a restaurant where one can either order at the counter or go just before getting in line and ordering at an online menu. You get a stand with a number to take to your table and that's how the "server" knows where to bring the food. We ordered a Chicken Shack and a Veggie Shack and fries and a Mango Passionate to drink. The restaurant was fairly busy, has outdoor seating and while we were inside at the winds we could see people walking up and down Hollywood Boulevard. We may come again before a show. The food was good, fair priced and comfortable. ”